This FAQ page was last revised on March 11, 2021. Please check back regularly for updates and additions.
How do I contact SOUND?
Email us at firstname.lastname@example.org
Or call 1-877-SO-SOUND
Monday through Friday, 8:30AM to 4PM Pacific Standard Time (PST)
How can I find out when you release new flavors or varieties?
You can sign up in the footer to be alerted when we release new SOUND snack flavors.
How long are SOUND snacks good for?
Each pack of Sound snacks will indicate when it was produced and/or a Best By date for 30 to 60 day after it was produced depending on the flavor.
Where are SOUND snacks made?
All SOUND products are made in the United States.
Are SOUND snacks available in stores?
SOUND snacks are only available for purchase online only at this time.
Are SOUND snacks available outside the US?
SOUND snacks are currently only available in the US.
What allergens are in SOUND snacks?
Coconut Surprise contains Eggs, Almonds, Coconut
Chocolate Raspberry contains Eggs
Mocha contains Milk, Eggs
Vanilla Lime contains Milk, Eggs
How much sugar do SOUND snacks contain?
Our snacks use no refined sugars or artificial sweeteners. We use Allulose as a natural sweetener.
What is Allulose?
Allulose is a rare, naturally-occurring sweetener that offers the taste and texture of conventional sugar but none of metabolic effects of sugar. A well-kept secret ingredient, allulose is easy to digest without the metabolic spikes and crashes that come with refined sugar.
Are SOUND snacks vegan or vegetarian?
Our current line of Sound snacks is vegetarian, though we are always exploring new ingredient and flavor options. To be amongst the first to learn about our newest offerings, please sign up using the link in the footer.
Are SOUND snacks gluten free?
Although SOUND snacks are not certified gluten-free, they are made using gluten-free ingredients.
Are SOUND snacks organic?
SOUND snacks are not certified organic, but we take care to only use the highest quality ingredients in these unique snacks.
Are SOUND snacks Kosher?
SOUND snacks are not kosher certified.
What types of payment do you accept?
We accept all major credit cards including Visa, Mastercard, and AMEX. We also accept Apple Pay, Google Pay, and Shop Pay.
Do you accept returns?
See our refund policy.
What should I do if I have a problem with my order?
If you’re not satisfied with our product, reach out to us at email@example.com or 1-877-SO-SOUND with a description of what's wrong and we’ll work with you to make things right.
Where can I find information on your Shipping policies?
You can find all of our Shipping information here.
Press or Investor Inquiries
For all press or media-related inquiries
Email us at firstname.lastname@example.org
For all investor inquiries?
Email us at email@example.com