This FAQ page was last revised on March 17, 2023. Please check back regularly for updates and additions.
How do I contact SOUND?
Email us at firstname.lastname@example.org
Or call 1-877-SO-SOUND
Monday through Friday, 8:30AM to 4PM Pacific Standard Time (PST)
How can I find out when you release new flavors or varieties?
You can sign up in the footer to be alerted when we release new SOUND snack flavors.
How long are SOUND bars good for?
Each SOUND bar will indicate what date it was produced on (M-Date-MM-DD-YYYY) and are best consumed within 6 months of that date.
Where are SOUND bars made?
All SOUND products are made in the United States.
Are SOUND bars available in stores?
SOUND products are only available for purchase online at this time.
Are SOUND bars available outside the US?
SOUND products are currently only available in the US.
What allergens are in SOUND bars?
Coconut Almond contains Milk, Almonds, and Coconut
Are SOUND bars vegan or vegetarian?
Our current offering of SOUND bars is vegetarian, though we are always exploring new ingredient and flavor options. To be amongst the first to learn about our newest offerings, please sign up using the link in the footer.
Are SOUND bars gluten free?
Although SOUND bars are not certified gluten-free, they are made using gluten-free ingredients.
Are SOUND bars organic?
SOUND bars are not certified organic, but we take care to only use the highest quality ingredients in these unique snacks.
Are SOUND bars Kosher?
SOUND bars are not kosher certified.
What types of payment do you accept?
We accept all major credit cards including Visa, Mastercard, and AMEX. We also accept Apple Pay, Google Pay, and Shop Pay.
Do you accept returns?
See our refund policy.
What should I do if I have a problem with my order?
If you’re not satisfied with our product, reach out to us at email@example.com or 1-877-SO-SOUND with a description of what's wrong and we’ll work with you to make things right.
Where can I find information on your Shipping policies?
You can find all of our Shipping information here.
Press or Investor Inquiries
For all press or media-related inquiries
Email us at firstname.lastname@example.org
For all investor inquiries
Email us at email@example.com